Job details

Are you interested in bringing your existing skills to play in a key role with the NHS?

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of Civil Service roles.

As a Head of IT Service Operations, you will:

• Be responsible for the development and implementation of an IT Service Operational strategy and provision of IT operational services through the newly formed IT Service Operations function including the IT Service Desk, site based IT teams, IT Operational teams and Problem Management, Change Management and Service Asset & Configuration Management (SACM)
• Take a customer centric and service oriented approach to the delivery of IT Service Operations
• Take the lead to provide Customer Service Excellence
• Ensure that all IT services managed by ICT are maintained and maximise IT service availability
• Provide line management and leadership for ~60 people, responsible for a budget of £2.5 million

You’ll have:

• Excellent knowledge of IT Service Management principles with an in-depth working knowledge of ITIL standards specific to Service Operations
• Experience of developing Service and Operating Level Agreements for internal / external client groups in a large organisation
• Extensive customer relationship management experience
• Knowledge and practical experience of functions including Service Desk and IT Operations
• Deep understanding of applicable key performance indicators for an operational IT service and the use of metrics for service monitoring purposes
• Knowledge of the likely business impact of different scales of disruption to ICT application or infrastructure services; knowledge of mitigation and contingency arrangements
• Experience in preparing robust business cases and presenting reports at executive board level
• Demonstrable experience having successfully developed an IT operational service management model and capability in a large, complex and heavily regulated organisation
• Masters level qualification in a relevant technology-related subject or equivalent relevant experience
• ITIL Certification at Foundation or higher level

If this sounds like you, please click the link to apply and speak to one of our PSR team now.

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."