Job details

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

The role of a Content Lead:

We are looking for a Content Lead who will report to the Head of Partner Engagement and work alongside the Partner Engagement, Training and Product Teams to manage comms support required for new releases and other change activity.

We have designed a user impact assessment process to allow the comms team to understand the scope of change and support this via the comms service catalogue which includes small comms campaign, large comms campaign, events, and branded assets (various).

We need you to work with RSO colleagues within this process and help to deliver branded assets across the current change programme and support the comms team to deliver on the agreed scope of comms work.

We want you to help us deliver a more standardised approach to branded assets, including improved product descriptions and user benefits.

You’ll have relevant experience in:

• All candidates must hold active SC security clearance
• You must have a proven record of developing innovative, insight-driven communication plans that drive behaviour change, improve the customer experience, alongside strong leadership experience of managing the delivery to timescales and against competing priorities.
• The ability to work collaboratively with a range of stakeholders at all levels to understand and apply insight/data and use it to produce customer communications that drives customer behaviour.
• Evidence of reviewing lessons learnt and analysing evidence to identify areas for improvement for future communication strategies.
• Strong written and verbal skills; using your editorial experience and skills to transform complicated information into easy-to-understand content and copy for different audiences.
• Understanding of technical language, ability to translate benefit and value of technical capability to a non-technical audience.
• Evidence of designing communications approaches using the Government Communication Service (GCS) OASIS framework or equivalent, to meet the needs of the business and customer by considering customer journeys and channel mix, using segmentation to identify audience groups, and developing measurable evaluation metrics.

Other desirable criteria:

• It would be of great benefit if you have previous experience using Confluence or JIRA.

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Paula.Sloan@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant   

FCDO guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.