Job details

The UK Space Agency (UKSA) is an executive agency of the Department for Science, Innovation and Technology (DSIT) and provides technical advice on the?Government’s space strategy, supporting the UK space sector to deliver the Government’s vision of building one of the most open and attractive space economies in the world.

The UK Space Agency is looking at its approach to managing stakeholders to make sure we are positioning ourselves as effectively as possible to deliver for the space sector.

The new ‘Stakeholder Engagement’ and ‘Front Door’ functions look to ensure we are managing our stakeholders consistently by putting in place the right tools and processes that allow us to share information as easily as possible, as well as looking at how those who need to engage with the Agency can get the information they need as easily and accessibly as possible.

This post holder will deliver on the ‘Front Door’ side of this work by completing some projects designed to enable the Agency to provide a more consistent approach to the ‘first interactions’ people have with the Space Agency. This includes making sure we have clear points of contact widely available to Agency staff, ensuring we are taking a consistent approach to shared mailboxes and working with colleagues on what the enduring ‘Front Door’ should look like.

As a Project Support Officer / Query Support Service Manager your main responsibilities would be to: 

• Work with colleagues on the ‘enduring Front Door’ and consider what the Agency needs in order to manage this successfully from April 2025.
• Work with Transformation colleagues to support their work on service design.
• Alongside our DDaT colleagues, work to cohere our group mailbox policy, setting best practice for mailbox management particularly from a customer satisfaction angle.
• Lead on developing a quick reference guide for managing standard queries that come into the Agency.
• Work with DDaT colleagues on the creation and updating of a key Agency PoC tool, that will allow colleagues to know where to go for more complicated requests.
• Work with colleagues to agree what our Agency Service Level Agreement should be for responses, to allow more consistency in our work.

Essential:

• Excellent stakeholder management skills and ability to think strategically about working with stakeholders.
• Excellent communication skills, written and verbal.
• Strong interpersonal skills with an ability to work well as part of a team and build positive relationships with other stakeholders.
• Capacity to manage a diverse workload.
• Self-starter and good ability to advise more senior colleagues.

Desirable:

• Public Sector experience.
• Project Management experience.
• CRM experience.
• Previous experience of organisational transformation.
• Experience of working in a Service Desk / Support environment.

If this role sounds like something that you would be interested in, please click the link to apply or email daniel.mcbride@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, UKSA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.