Job details

Are you an experienced Facilities management professional looking for a new contract opportunity? Do you have a strong background managing Hard and Soft FM contracts and suppliers across an FM Estate? Do you hold an IWFM Level 4 or above? If so PSR would like to speak to you.

Role Purpose:

To ensure delivery of an excellent facilities management service for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.

As FM Regional Lead Facilities Manager, you will: 

• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
• Collaborate with others to integrate customer services at the local level including:

- With Support Services (access control, mail, FF&E, utilities)

- With Project Delivery (projects including Workplace Improvement Programme and office closures)

- With CDIO (IT service delivery)

- With Estates Transformation (testing and commissioning of new facilities)

• Manage customer feedback and Level 2 complaints
• Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
• Assure hard and soft FM supplier and landlord performance
• Apply contract incentives and sanctions within delegation and make recommendations to the Area Head of Facilities Management
• Plan, approve and deliver Minor New Works within budget
• With Project Delivery, plan and support project delivery and office closures
• With Estates Transformation, carry out testing and commissioning of new facilities
• Support the mobilisation of new service providers and de-mobilisation of existing suppliers
• Collate and inform appropriate management information to enable the effective management of the estate and suppliers
• Identify and manage customer service and FM risks
• Act as the deputy when required to the Regional Centre Head of Estate
• Lead and develop the team
  
  

You’ll have:

• Experience within a facilities management / contract management function
• IWFM Level 4 or above (a relevant Health and Safety qualification may be acceptable)
• Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
• Contract/Supplier Management Experience
• Demonstration of strong customer relationship management and customer service ethos

• Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s

• Candidate must demonstrate a minimum of 2 years previous experience in a relevant facilities management post.
  
  

It would be great to also have:

• Previous Public sector or HMRC experience

• Experienced Mobilising Contracts – Mobilisation of service providers across a large complex estate

If this sounds like you, please click the link to apply and speak to one of our PSR team now.

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."