Job details

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

Rosa is a shared IT platform that enables communication and collaborative working at SECRET across the majority of UK and devolved government departments and sensitive industry partners.

The Rosa Service Organisation provides fixed and mobile SECRET products and services in 166 countries across the globe, allowing our users to create and share information securely.

We use some of the most innovative and exciting information security technology in the world to protect our national interests whilst enabling our users to work in far more efficient ways than any previous solutions have allowed.

As a Digital User Researcher your main responsibilities will be:  

• Work closely with our Product Managers, Business Analysts, Technical Experts and Service Designers to help define our partner-facing and internal products and services.
• Work with them to identify, define and plan a range of user research activities to support the design, development and continuous improvement of your products.
• Define user research strategies, methods, questions and discussion guides for your products.
• Engage with key stakeholders and users across all levels of Government to understand user needs.
• Be responsible for recruiting and debriefing user research participants and collecting research data online or by moderating research sessions held in person.
• Work with colleagues to analyse research data and synthesise them to produce clear and actionable findings, building a rich picture of user behaviour and user needs.
• Communicate these findings to help your product teams and the wider organisation develop a deep understanding of your users, by producing clear but detailed user research reports and presentations.
• Work with your product teams to convert user research findings into user needs and journeys for information, and into user stories, tasks, and bugs for implementation.
• Contribute to the identification and analysis of processes and problems that may affect the successful adoption of your products.
  

You’ll have relevant experience in: 

• Planned and conducted research using a range of research methods to understand user / consumer behaviour, needs and motivations to provide an evidence base for product development decisions.
• Created and critiqued research reports and presentations that inform the design of features and products within a defined period.
• Clearly communicated and documented research so that user needs and usability issues can easily be actioned by your product teams.
• Applied ethical research practices.
• SC Clearance and British Nationality is essential requirement.
• Worked in an IT environment that is developing many products at once using agile or lean ways of working.
• Contributed user research to products being managed through a defined product lifecycle.
• Researched a user base with diverse needs.

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Akanksha.rai@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

FCDOguarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.