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FULL_TIME 2021-12-10 00:00:00 2021-06-03

Digital User Researcher | Ref: PIP0002519

Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, Newcastle, Newport | Technology | Start: TBC | Duration: 12 months

Posted 3 years ago

Job description

Please note this is not a live job, however we envisage we will be recruiting for these roles over the upcoming months and want to gauge interest and build a talentpool.

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.

 

As Digital User Researcher, you will: 

  • Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment.
  • Use findings of user data to work closely with designers and analysts to iterate the developing service.
  • Manage business relations with usability and market research agencies to support necessary research processes.

You’ll have:

  • Experience in taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues; managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals
  • Worked within an agile project environment, and maintaining effective performance in difficult and challenging circumstances; quantitative research methodologies
  • Proven experience of gathering user requirements for web-based services; managing, executing and analysing usability test and research sessions; working in an agile development environment with user experience teams’ designers and developers to create new digital products and services; audience modelling and developing design personas.
  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
  • Experience across web content, tools and transactional services, especially those with complex user journeys.
  • Experience within a research and digital environment


It would be great to also have:

  • BPSS Clearance

 


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