This job is no longer available
London | Technology | Start: ASAP | Duration: Less than 3 months
Posted 3 years ago
Job description
R or Python Developer (Inside IR35)
Job Description
Resource is required for a 2-3 month period to deliver a tool that allows HM Court and Tribunal Service (HMCTS) to automate text analysis of user feedback collected via customer surveys. We currently have a number a surveys live across multiple HMCTS service lines, and across different channels; webchat, digital, CTSC telephone. When completing surveys users are asked to provide free-text comments in addition to 'closed' questions within the survey. Analysis of this free-text therefore provides a rich source of insight into understanding users' experience of our services and what is driving these views, helping us to better target areas for service improvement and better design solutions. By the end of the contract the individual will have: |