Job details

Senior User Researcher

We are currently recruiting for a Senior User Researcher for the Department of Work and Pensions (DWP)

Imagine having a talent that could benefit someone you've never met and solve problems you didn't even know existed. Well, you do, and you can. And we're here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.

As a Senior User Researcher, you will:

• Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service
• Familiarise yourself with the project's user research work to date and devise a strategy of moving the work forward
• Plan, design and conduct user research sessions, including guerrilla testing, user testing, focus groups and workshops, persona creation and card sorting on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users
• Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members
• Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
• Use findings of user data to work closely with designers and analysts to iterate the developing service
• Manage business relations with usability and market research agencies to support necessary research processes

You'll have:

• At least 5 years of practical experience of qualitative research methodologies, in terms of design, execution and analysis
• Experience in taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues
• Experience managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals
• Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances

It would be great to also have:

• Practical experience of quantitative research methodologies
• An understanding of service design, visual design, Front End development and agile methodologies
• Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
• Experience across web content, tools and transactional services, especially those with complex user journeys.
• Experience within a research and digital environment

If this sounds like you and you would be interested, please click the link to apply and speak to one of our PSR team now.