Job details

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.

We’re looking for an Operations Officer for a short-term contract with DfT Maritime Directorate, until the end of March 2021.

The Operations Officers will be the first point of contact for all matters affecting the UK Maritime Industry. Officers will work collaboratively over a shift to triage requests from the central Departmental Operations Centre, engage with subject matter experts and produce high quality daily reports. These roles may be demanding and involve working at pace, accuracy and attention to detail is essential

This role is remote working from home, shift based with 5 days on 3 days off, 07:00 - 22:00, and covering weekends.

As Operations Officer, you will:

• Provide the frontline desk, managing a shared inbox, for all maritime directorate issues.
• Pass requests as appropriate to wider contacts in Maritime Directorate
• Feed responses from Maritime Directorate back into Departmental Operations Centre
• Escalate incidents to team lead and senior management as needed
• Create, resource and manage rota for frontline desk support
• Produce daily Situation Report (SITREP) and other regular reporting for Secretary of State
• Maintain Activity Log

You will:

• Have strong organisational skills with a flexible approach and ability to adapt quickly to changing priorities when under pressure
• Be self-motivated, objective and focused
• Be proficient in using Microsoft software, mainly Excel, PowerPoint and Word
• Demonstrate flexibility and creativity in a fast-paced environment
• Have experience of delivering against complex and competing demands in a fast paced environment
• Have excellent written communication, including a thorough grasp of grammar and tone, and an eye for detail
• Be able to build strong working relationships within the team, with others in the organisation and as well as external key contacts
• Be able to prioritise work effectively
• Have experience of working on projects and coordinating the work of others
• Experience of working in central government, service experience is highly desirable

If this sounds like you and you would be interested in being added to our pipeline, please click the link to apply and speak to one of our PSR team now.

In applying for this role, you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.