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FULL_TIME 2024-06-21 00:00:00 2024-06-14

Infrastructure Engineer (HEO) | Ref: PIP0008699

East Kilbride | Technology | Start: ASAP | Duration: 6 months

Posted 1 month ago

Job description

Infrastructure Engineer (HEO) - (Inside IR35) 


Contract Term: 6 Months

Contracting Authority: The Foreign, Commonwealth & Development Office (FCO)

Location: East Kilbride


The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

Within the FCDO, Information and Digital Directorate (IDD) is responsible for delivering digital, data and technology and information management solutions and services to support the FCDO and UK Government partners deliver our international diplomatic, development and consular outcomes.

The Information and Digital Directorate (IDD) is moving to a product centric way of working whereby Product Teams are empowered to take on devolved responsibility for operational Service Management activities to manage risk, build trust and enable the organisation to work faster and more collaboratively.

IT Infrastructure Engineering


The IT Infrastructure Engineering teams are focused on ensuring that End Users are able to access and use the IT Services available to them in a structured and coherent manner. This is achieved through the efficient delivery of our Cloud native End User Platform and underpinning IT Infrastructure; providing seamless, measurable connectivity for our customers wherever they choose to operate from globally.


Key Responsibilities:


The Senior Infrastructure Engineer is a role within the IT Infrastructure Engineering team of IDD, reporting into the Lead Infrastructure Engineer. It is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams. The successful candidate will be expected to produce Knowledge Based Articles (KBAs) to share resolutions to common issues and make recommendations on how to prevent future incidents. The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the FCDOs End User Device Platforms.




  • SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
  • Microsoft Endpoint Manager (Intune) administration, including familiarity with Autopilot deployment and device enrolment, the ability to create and deploy applications, device configuration and endpoint security policies, operating system and application patching
  • Windows and IOS end user device and operating system support
  • The ability to support a Cloud based print solution
  • Microsoft Entra ID administration and troubleshooting
  • Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform
  • A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required


Desirable skills and knowledge 

  • Practical knowledge of Linux and Ansible
  • Experience of SNMP and Agent based infrastructure monitoring
  • End User device management and application delivery and lifecycle management using System Center Configuration Manager (SCCM)
  • Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering
  • Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux)
  • Installation, support, monitoring, and maintenance of virtualisation technologies




If this role sounds like something that you would be interested in, please click the link to apply.


Disability confident

As a member of the disability confident scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.


In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.


Please be aware that this role can only be worked within the UK and not Overseas.

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