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FULL_TIME 2024-06-28 00:00:00 2024-06-17

Senior Caseworker - SEO | Ref: PSR0040301

London | Administration,Business support | Start: ASAP | Duration: 5 months

Posted 1 month ago

Job description

Senior Caseworker – SEO Inside IR35

Contract Term: 20 Weeks

Contracting Authority: MoD

Location: London  Hybrid

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.

Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you’re a permanent appointee or an interim. 

The Defence Afghan Relocation and Resettlement (DARR) Directorate is an organisation set up to manage the process for identifying eligible Afghans who supported the UK mission in Afghanistan over the past 20 years to come to the UK, and once here to be assisted to begin their new lives with their families. It is important and rewarding work, supporting one of Defence’s highest priorities.  


The Directorate is responsible for assessing the applications of Afghans who still wish to relocate to the UK, enabling the relocation of those eligible, and directing and cohering all of the relocation and resettlement activity across the Defence enterprise. Teams work in lockstep with a number of Departments across Whitehall to ensure the relocation and resettlement of eligible Afghans. 


As a Case Worker your main responsibilities will be:

  • Lead a Casework Team, with line management responsibility for C2 Civil Servants and task management of contingent workforce recruits. The postholder will oversee and contribute towards the following activities: 
  • Make autonomous and sound decisions in accordance with relevant Government Policy. 
  • Where appropriate, seek guidance from colleagues, SMEs and technical specialists.  
  • Deal with sensitive and personal information in accordance with the Data Protection Act. 
  • Communicate directly with applicants, dealing promptly with queries in a sensitive and respectful manner, identifying if translation or interpretation is required to better aid the applicant.   
  • Manage an individual’s case progress. 
  • Work with stakeholders across government to ensure safe transit to the UK, engaging (and in some instances assisting) with processes such as visa applications. 
  • Carefully analyse evidence provided and requesting further information from various stakeholders (including applicants) where necessary. 
  • Flag cases of interest such as Additional Family Members (AFM) or non-progressive cases 
  • Facilitate the collection of biographics 
  • Where needed, act as a liaison for Embassies around the world to share information, aid decision making and provide a point of contact for applicants. 
  • Provide advice, guidance and support to Casework, DARR, MOD and cross-HMG stakeholders, cultivating positive working relationships a variety of stakeholders to support and drive forward Defence DARR priorities 
  • Oversee the recording and utilisation of casework data for various uses, including generating management information, providing statistics for internal and external reporting, and in order to contribute to discussions on decision rates, flow rates and resource projections? 
  • Relocation Casework as required



  • Ability to store, present and sort data to meet desired outcome (this must be in line with GDPR and DARR/ ARAP IM guidance) 
  • Ability to remain calm under pressure, work at pace, be compassionate and respectful of others always.  
  • High level of resilience, flexibility, strong team worker who is willing to assist other team members.  
  • Confidence to make autonomous decisions, while willing to ask for guidance in the more contentious/ complex cases.  
  • Strong problem-solving and investigative skills to overcome technical and information barriers 
  • Strong IT skills, with experience working with SharePoint and excel  
  • Competency in Microsoft Office 365
  • Experience of working within a case working role / environment 
  • Office attendance require so close proximity to London 


If this role sounds like something that you would be interested in, please click the link to apply or get in touch with helen.hollywood@publicsectorresourcing.co.uk


Disability confident

As a member of the disability confident scheme, MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Commitment

MoD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.



In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.


Please be aware that this role can only be worked within the UK and not Overseas.

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