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FULL_TIME 2024-06-24 00:00:00 2024-06-17

Senior Interaction Designer | Ref: PIP0008704

Birmingham, Blackpool, Leeds, Manchester, Newcastle, Sheffield | Technology | Start: ASAP | Duration: 12 months

Posted 1 month ago

Job description

Senior Interaction Designer (Inside IR35)

Contract Term: 12 months   

Contracting Authority: Department for Work and Pensions

Location: Hybrid – Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

  • Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
  • Increase saving for, and security in later life
  • Create a fair and affordable welfare system which improves the life chances of children
  • Deliver outstanding services to our customers and claimants
  • Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity


As a Senior Interaction Designer, your main responsibilities will be: 

  • Understand user needs and leads the design of services, products and tools to meet them
  • Demonstrate good working knowledge of interaction design in practice
  • Create and iterate prototypes to test and communicate ideas and help the wider team learn about user needs
  • Work with a multidisciplinary team in an agile environment to turn concepts into user-centred designs
  • Manage team workload and design approach across deliverables
  • Understand as-is interaction design and identify improvement opportunities
  • Use typography and affordance to improve user experience
  • Ensure that the design of services is consistent, both internally and with the rest of GOV.UK, across multiple work streams
  • Deliver and promote best practices around user-centred design processes, user research and experience design
  • Identify and understand constraints and able to work within them
  • Work across both digital and non-digital platforms to create the best possible user experience
  • Understand the bigger picture (high-level flows and processes) as well as the fine detail of individual parts
  • Contribute to building an open and collaborative culture within the department and the design community
  • Actively provide support and mentor team members
  • Analyse and identify cost saving opportunities whilst implementing best practice interaction design
  • Lead workshops to drive actionable outcomes
  • Support recruitment for the DWP Digital Product design community
  • Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level
  • Support the capability and promote interaction design in and beyond the department


You’ll have relevant experience in:

  • Sketching, prototyping and iterative design
  • Working in a multidisciplinary team
  • Using a user-centred design approach
  • Explaining design decisions and communicating ideas clearly
  • Working at pace in an agile environment
  • Putting forward the case for design to senior stakeholders and product owners
  • Leading workshops


If this role sounds like something that you would be interested in, please click the link to apply or get in touch with rebecca.nolan@publicsectorresourcing.co.uk


Disability confident

As a member of the disability confident scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.



In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.


Please be aware that this role can only be worked within the UK and not Overseas.

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