This job is no longer available
Leeds | Project & programme management,Technology | Start: ASAP | Duration: 5 months
Posted 3 years ago
Job description
Service Management Analyst (Inside IR35)
We are currently recruiting for a Service Management Analyst for a Government Organisation
Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.
As a Service Management Analyst, you will;
You will have experience in;
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
Following agreed procedures, identifies, registers and categories incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
Assists in the collection and reporting on supplier performance data. Assists with the routine day-to-day communication between the organisation and suppliers.
Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures.
If this sounds like you and you would be interested in being added to our pipeline, please click the link to apply and speak to one of our PSR team now.
“If you require any reasonable adjustments to support your application please contact (Deborah Bates) managing the role”
"In applying for this role, you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public-Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."